Customer Service Representative (Remote) at Cigna - UK Jobs

Job Description Welcome to Cigna, a global health services company dedicated to improving the health, well-being, and peace of mind of those we serve. With a strong commitment to innovation and customer-centric solutions, Cigna strives to make a positive impact on the lives of millions worldwide. Position: Customer Service Representative (Remote) Company: Cigna Job Overview: Cigna is seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this remote position, you will play a pivotal role in delivering exceptional service to our clients, ensuring their healthcare needs are met with efficiency and care. Key Responsibilities: Customer Engagement: Engage with customers via various channels to provide assistance, answer inquiries, and resolve concerns promptly and professionally. Policy Knowledge: Demonstrate a comprehensive understanding of Cigna products and services, assisting customers in navigating their healthcare plans. Problem Resolution: Address customer issues effectively, providing resolutions and escalating complex cases as needed to ensure customer satisfaction. Documentation: Accurately document customer interactions and transactions in the company systems, maintaining a high level of data integrity. Team Collaboration: Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience. Required Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills are essential for effective customer interactions. Empathy: Demonstrate empathy and understanding towards customer needs, ensuring a positive and supportive experience. Adaptability: Ability to adapt to changing priorities and work effectively in a remote environment. Problem-Solving: Strong problem-solving skills with the ability to think on your feet and find creative solutions. Technical Proficiency: Comfortable using various digital tools and platforms for customer interactions and documentation. How to Apply: If you are passionate about delivering outstanding customer service and contributing to a global leader in health services, we invite you to apply for the Customer Service Representative position at Cigna. Visit our website. Join Cigna and be part of a team that is dedicated to making a difference in the world of healthcare. Your talent and commitment can help shape a healthier future for individuals and communities around the globe.