Philippines - Dental Back Office Representative ID-1308
As a Dental Back Office Representative, you’ll help keep our billing and/or insurance operations running smoothly. This role isn’t just about billing or insurance—you might also manage patient communication or other administrative tasks-it will depend on each client's needs. Whether verifying insurance, answering billing questions, or helping with everyday tasks, your work will make things easier for patients and providers.
Key responsibilities
- Dental Insurance verification: Confirm patients’ insurance coverage details, verify eligibility, and enter data with precision.
- Dental billing: Review claims, prepare invoices, and ensure billing is accurate and smooth.
- Insurance claims submission: Process and submit insurance claims efficiently to facilitate quicker reimbursements.
- Data entry and documentation: Accurately record patient information, insurance details, and billing codes.
- Provide real-time assistance , answering inquiries about billing, insurance claims, and account-related topics with a friendly approach.
- Collaboration and communication: Work closely with team members, sharing updates and escalating issues when necessary.
- Problem solving: Address issues patiently and proactively, adopting a solutions-focused mindset and escalating complex matters appropriately.
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What you’ll bring to the team
- Experience in dental billing or dental insurance verification
- An eye for detail – You’re someone who catches the small stuff because you know accuracy matters.
- Comfort with tech – You’re at ease with online tools, dental software, and chat platforms, and you pick up new systems quickly.
- Great communication skills – You’re friendly, clear, and can explain complex info in a way anyone can understand.
- A problem-solving mindset – You’re proactive, positive, and love tackling challenges as they come.
- Empathy and patience – You bring a compassionate, patient-centered approach to sensitive healthcare topics.
- A willingness to learn – You’re adaptable, curious, and always ready to grow your skills.
