Housing & Support Officer ID-1627

Join us as our next Housing & Support Officer and make a difference!

Do you thrive on empowering others and supporting vulnerable individuals to live independently?

At Transform Housing & Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.

Come and join the Reigate team and play a pivotal role in our incredible success stories, which have resulted in individuals with histories of substance abuse to find stability, secure jobs, and own homes. One of the team’s proudest moments was helping a local woman reunite with her children after overcoming alcohol addiction.

‘I didn’t have a reason to change before but thanks to Transform, now I do’ – Jon, a Transform Client

If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing & Support is the place for you.

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What You'll Be Doing

Salary – £26,750 per annum plus benefits

Location – Reigate

Full time – 37 hrs per week

You will be joining the Reigate Team, a friendly group of around 15 people, to provide a high-quality service to our clients across the Reigate and East Surrey area. You will work with a variety of clients, including some with mental health issues, a history of offending, and those in recovery from substance misuse.

A little more about your core tasks as a Housing & Support Officer:

• Act as a keyworker to clients, helping them achieve their goals and live independently.
• Assist clients with housing management activities, including reporting and monitoring repair issues, supporting clients in rent arrears to set up repayment agreements, and conducting regular health and safety checks and room inspections.
• Prepare rooms for new residents by assembling furniture and clearing rooms when clients move out.

What You'll Need

To be successful in this role, you must have:

• Ability to develop non-judgmental professional relationships with clients.
• The ability to manage your own time, delivering outcomes, meeting deadlines.
• An Enhanced DBS check (to be completed by us, upon successful application).
• A full valid driving licence and use of your own car for business purposes.

Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.

How we’ll set you up for success

We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification.

Why work at Transform

Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible.

Our benefits are great too and include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Interest-free staff loans
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover

What's Next

At Transform, we're all about celebrating diversity because we know it's key to our success. We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you!

If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.