Job Title: Digital Trust and Safety Specialist (Hebrew + English)
Location: On-site – Riga, Latvia
Start Date: ASAP
Contract Type: Full-time (6-month probation period)
Work Schedule: 24/7 operation – 8 hours per day, 40 hours per week (rotational shifts)
About the Role
We are looking for a Hebrew and English-speaking Digital Trust and Safety Specialist to join our on-site team in Riga. In this role, you will help ensure a safe and secure online environment by reviewing and validating digital content, investigating potential risks, and supporting users with specific online safety cases. This position requires strong attention to detail, emotional resilience, and commitment to maintaining digital integrity.
Key Responsibilities
-
Provide online support for specific trust and safety cases.
-
Review and assess digital content according to platform policies and guidelines.
-
Identify and escalate potential safety or compliance risks.
-
Communicate effectively with users in Hebrew and English to ensure a safe and supportive experience.
-
Maintain confidentiality and accuracy in all case documentation.
Requirements
-
Fluency in Hebrew and English (spoken and written).
-
Strong analytical and problem-solving skills.
-
Ability to work in 24/7 rotational shifts.
-
Emotional resilience and ability to handle sensitive content.
-
Residence permit in Latvia with full-time work rights or an EU passport/ID (mandatory).
-
Attention to detail, empathy, and teamwork skills.
Recruitment Process
-
Application & CV Review
-
Validation Stage
-
Personality Test
-
English Test
-
Market Language (Hebrew) Test
-
30-minute Interview with a Recruiter
-
20-minute Interview with a Wellness Specialist
Why Join Us
-
Work in an international and mission-driven environment.
-
Full training and continuous development opportunities.
-
Supportive team focused on digital integrity and user safety.
-
Competitive conditions and long-term career potential in a growing field.
