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Customer Service Representative (Non-IT, Remote) - The Uwit Job ID-964

April 11, 2025

Job Description

RESPONSIBILITIES:

Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.

Provide assistance and resolve customer concerns with a focus on delivering exceptional service.

Accurately document all customer interactions and transactions in our CRM system.

Collaborate with cross-functional teams to address customer needs and escalate issues as necessary.

Stay informed about company products, services, and policies to effectively assist customers.

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REQUIRED SKILLS:

Excellent verbal and written communication skills in English.

Strong problem-solving abilities and a proactive approach to customer issues.

Ability to work independently and collaboratively in a remote team environment.

Proficient in using customer service software and CRM systems.

Exceptional time management skills and the ability to prioritize tasks effectively.

PREFERRED QUALIFICATIONS:

Previous experience in customer service or a related field.

Familiarity with MS Office.

Multilingual proficiency is a plus.

How to Apply:

If you are a customer-focused individual with a passion for delivering outstanding service, we invite you to apply for this exciting opportunity at The Uwit Job. Please submit your resume and a cover letter detailing your relevant experience to us."