Customer Service Advisor ID-1641
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Customer Service Advisor
Location: Basingstoke (minimum 2-3 days a week in office)
Salary: £28,000
What will you bring?
We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks.
In this role you will:
- Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.
- Provide clear, accurate and concise information.
- Have excellent soft skills and active listening abilities.
- Be able to record clear and accurate notes that reflect conversations.
- Challenge current processes and explore new ways of working for continuous improvement.
- Be able to adapt and be flexible due to changing priorities.
- Contribute to the achievement of individual, team and operational targets and objectives.
- Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
- Support with the onboarding and training requirements for new starters.
- Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
- Demonstrate the ability to work in a team, as well as on own initiative.
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The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.
The successful Customer Service Advisor can expect:
- Generous Bonus
- Company funded Health Cash Plan
- DC Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
