<strong>United States, Georgia, Atlanta<br><br></strong><strong>Airport Customer Service<br><br></strong><strong> 30-Jul-2025<br><br></strong><strong>Ref #: 29078<br><br></strong>How you'll help us Keep Climbing (overview & key responsibilities)<br><br>Much as Delta Air Lines helps passengers reach their destinations, the Cargo division serves companies in safe and efficient transport of a wide range of freight, including everything from mail to live animals and life-saving pharmaceuticals. Different departments in the Cargo division provide rate information, sell cargo space in the belly of Delta’s passenger aircraft, track & trace freight and resolve customer problems. Additionally, they safely move cargo from a warehouse location to airport ramp areas and ensure proper delivery onto the appropriate aircraft.<br><br>The Cargo Operations team includes Field Operations, Field Support, Customer Experience, Performance, Global Transportation, Logistics, Digital Transformation & Technology, and Safety, Security, & Compliance. The Delta Cargo Safety, Security, & Compliance team is seeking one co-op for a full-time position based in Atlanta, GA.<br><br>The co-op will be required to complete three alternating semesters rotations must be completed before the student's graduation. of work and school.<br><br>All Note: co-ops are not permitted to work part-time hours and should refrain from taking classes (inclusive of online or in-person) and working as a co-op during the same semester.<br><br>The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:<br><br><ul><li> Spring 2026</li><li> Fall 2026</li><li> Summer 2027<br><br></li></ul>Co-ops must ensure that this alternating semester rotation schedule works with their university, curriculum, and/or academic advisor before applying. Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide educational and professional work experience.<br><br>Overall function and role: as part of the team directly responsible for all safety, security, and compliance efforts for Delta Cargo worldwide customers and employees, this individual will be supporting applicable initiatives in a fast-paced, rewarding, and dynamic environment. Candidate must have a detail-oriented, adaptable, and collaborative approach & spirit.<br><br><strong>This Will Include But Not Be Limited To<br><br></strong><ul><li> Support the Cargo Safety, Security, & Compliance team with ongoing development of enhancements and improvements</li><li> Propose ideas for continuous improvement in processing and tracking effectiveness</li><li> Implementing project management skills and practices</li><li> Record results in a database and develop metrics to analyze performance</li><li> Measuring and analyzing current performance</li><li> Work across business units with various stakeholders in a professional setting</li><li> Provide process engineering and/or internal consulting services</li><li> Participate in data collection efforts for projects that impact cross-functional departments</li><li> Identify and implement improvements to existing processes to increase efficiency, productivity, and performance</li><li> Recommend ideas for new ways to provide optimal (internal and external) customer service and evaluate safety/compliance impact of proposed operational changes The Co-<br><br></li></ul><strong>Op Will Support The Following Teams<br><br></strong><ul><li> Cargo Safety</li><li>The Cargo Safety team is responsible for the Cargo Safety Management System (SMS), injury and damage investigations, occupational safety & health (OSHA) initiatives, ergonomics, employee reporting programs (ASAP), emergency response, safety recognition, and ground standards assurance.</li><li> Cargo Compliance (Regulatory)</li><li>The Cargo Regulatory Compliance team ensures regulatory acquiescence by developing policy and procedures for global cargo operations. The team crafts risk-based auditing standards to ensure Delta exceeds industry compliance norms.</li><li> Cargo Compliance (Security)</li><li>The Cargo Security team The cargo security compliance team ensures that our cargo acceptance and screening operations are maintaining compliance with TSA regulations across our system, US, and non-US. We maintain the Delta Cargo Security Manual (DCSM), support and maintain our screener training program and operational resources. We perform investigations and respond to compliance failures across the system.</li><li> Cargo Policy & Procedure</li><li>The Policy & Procedures Team engages with internal and external stakeholders to ensure Cargo policies and procedures are understandable and updated in compliance with the required industry regulations. The team supports implementation, revision, and adherence to these policies and procedures.</li><li> Pharmaceuticals</li><li>The Cargo Pharmaceuticals team is responsible for implementing a quality management system (QMS) within pharmaceuticals and other specialty cargo operations.<br><br></li></ul><strong>What You Need To Succeed (minimum Qualifications)<br><br></strong>The co-op must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution throughout the co-op program. The co-op must be able to work onsite in our Atlanta, GA office on a full-time basis as an undergraduate student during the following 3 alternating semesters:<br><br>Spring 2026, Fall 2026, and Summer 2027.<br><br><ul><li> Must be enrolled in one of the following or similar studies: Business Administration and Management, Project Management, Supply Chain Management, Logistics, Industrial Engineering, Aviation/Aeronautics/Aeronautical Science/Aviation Management/Aviation Operations, Management/Aviation Operations, Occupational Health & Safety, Aviation Safety, Information Systems</li><li> Self-motivated, eager to accept responsibility and learn new tools and processes.</li><li> Strong project management skills with the ability to manage multiple tasks and prioritize effectively in a dynamic environment.</li><li> Must demonstrate the ability to work on multiple assignments with strict deadlines and function effectively under pressure.</li><li> Strong organizational, problem-solving skills, and verbal/written communication skills are essential.</li><li> Excellent attention to detail and exercise confidentiality of protected information.</li><li> Open-mindedness and willingness & ability to learn new skills is required.</li><li> Candidate is team-oriented and highly supportive of continuous improvement methodologies.</li><li> Must be able to work in a time sensitive environment, be a self-starter and highly motivated.</li><li> Some travel may be required.</li><li> Must be proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook)</li><li> General administrative skills which include but are not limited to scheduling meetings or in person training, coordinating speakers and attendees, coordinating meeting logistics, taking and publishing meeting notes, and conducting post-meeting follow-up.</li><li> Must be able to work onsite in our Atlanta, GA office for the duration of the co-op rotations.</li><li> At least a 3.0 GPA on a 4.0-point scale.</li><li> Consistently prioritizes safety and security of self, others, and personal data.</li><li> Embraces diverse people, thinking, and styles.</li><li> Possesses a high school diploma, GED, or high school equivalency<br><br></li></ul><strong>What Will Give You a Competitive Edge (preferred Qualifications)<br><br></strong><ul><li>A successful candidate should be highly motivated with the desire to learn and have a passion for safety, security operations, and compliance initiatives.</li><li>Passion for aviation or a keen interest in learning and contributing to the aviation industry is advantageous.</li><li>The degree includes a specialization in aviation, supply chain, cargo, logistics, security.</li><li>Experience with Quality Control/Quality Management Systems (QMS). Confident in PowerPoint and presentation creation; executive decks are built regularly.</li><li>Strong presentation skills in front of leaders and large groups. Confident in Excel creation/manipulation; large data sets are regularly collated, analyzed, and reviewed.</li><li>Familiarly with airline operations.</li><li>Project management experience.<br><br></li></ul>< Go back
