Chat Support (ZR_22740_JOB) ID-1869

Job Highlights:

Contract: Independent Contractor

Schedule: Monday through Friday 10:00 AM to 7:00 PM and Saturday through Wednesday 8:30 AM to 5:30 PM

Client Timezone: UK Time (GMT/BST)


Client Overview

Join a thriving e-commerce powerhouse specializing in access equipment. This innovative online retailer is revolutionizing how customers purchase ladders, scaffold towers, and other essential access solutions. With a robust online presence and plans for European expansion, this company offers an exciting opportunity to be part of a growing, dynamic team.

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Job Description

As a Live Chat Support Agent, you’ll be the digital face of a leading online access equipment retailer. You’ll engage with customers through a cutting-edge chat platform, providing expert guidance on product selection and resolving queries. This role offers a unique blend of technical knowledge and customer service skills, allowing you to showcase your expertise while contributing to the company’s growth. You’ll work in a fast-paced environment, handling multiple conversations simultaneously and using AI tools to enhance your efficiency.


Responsibilities

  • Manage 1-2 customer chat conversations simultaneously, ensuring prompt and accurate responses
  • Leverage website resources to provide detailed product information and recommendations
  • Utilize AI tools like ChatGPT to assist with complex inquiries and improve response times
  • Navigate the company’s back-office system to access order data and resolve customer issues
  • Handle email tickets using the company’s ticketing system
  • Maintain exceptional written communication standards in English
  • Escalate complex queries to the in-house team when necessary
  • Adapt to seasonal fluctuations in demand, particularly during busy summer period


Requirements

  • Excellent written English skills with a keen eye for detail
  • 2-3 years of customer support experience, preferably in e-commerce or retail
  • Proficiency in live chat platforms and ticketing systems
  • Ability to multitask and manage multiple conversations efficiently
  • Strong problem-solving skills and attention to detail
  • Familiarity with AI tools like ChatGPT is a plus
  • Cultural awareness and ability to communicate effectively with UK customers
  • Flexibility to work Wednesday through Sunday
  • Comfortable with seasonal fluctuations in workload


Benefits

Independent Contractor Perks:

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
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